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Support for products, software, and overseas service.
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Warranty terms
Clear coverage for overseas projects.
TermCoverageNotes
Standard period12-month hardware warranty from customer receipt.Extended warranty can be scoped by project agreement.
Included serviceRepair, parts replacement, whole-unit replacement, firmware update, and remote diagnosis for eligible faults.Applies to defects in materials, workmanship, or hardware performance.
ExclusionsImpact, water ingress, unauthorized disassembly, abnormal voltage, misuse, consumable wear, and third-party repair.Paid repair can be arranged after assessment.
Overseas support24/7 remote troubleshooting, return repair coordination, cross-border spare parts support, and localized technical guidance.Services follow international trade service standards and can be localized by country, region, and project scope.
Repair service loop
A closed-loop process from request to return.
Diagnose
Remote review of warranty status, fault context, and quick fixes.
Authorize
Confirm return repair, spare parts, or localized service path.
Repair
Repair, parts replacement, firmware recovery, or replacement unit.
Return
Ship repaired device with notes, follow-up guidance, and closure.